Shipping & Returns FAQ
Quick answers about shipping, returns and refunds at Atlasonix. These answers summarize our Shipping Policy and Refund Policy; if anything differs, the policies apply. Questions? Email hello@atlasonix.com.
Shipping
Where do you ship?
We ship to addresses in the United States.
How much is shipping?
Shipping is free on all US orders.
How long does delivery take?
Orders are fulfilled from our US fulfillment centers, and most arrive within 3 to 5 business days. During peak holiday periods, please allow 5 to 8 business days.
How do I track my order?
Once your order ships, you'll receive a confirmation email with tracking information.
Returns and refunds
What is your return policy?
You can request a return within 30 days of receiving your item, on all items, including sale items. The item must be in the same condition you received it, unused, with tags, in its original packaging, and with a receipt or proof of purchase.
How do I start a return?
Email us at hello@atlasonix.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Who pays for return shipping?
For standard returns, return shipping is paid by the customer.
What if my item arrives damaged, defective or wrong?
Please inspect your order when it arrives. If an item is defective, damaged or not what you ordered, contact us at hello@atlasonix.com and we'll make it right with a refund or replacement.
When will I get my refund?
We'll let you know once we've received and inspected your return. If it's approved, you'll be refunded to your original payment method within 10 business days. Your bank or card company may take extra time to post it.
Can I exchange an item?
The fastest way is to return the item you have and, once the return is accepted, place a separate order for the new item.
Can I return a gift card?
No, gift cards can't be returned.